1. Introduction

SmartSkin Africa is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI-powered skincare analysis platform.
By accessing or using our services, you consent to the collection and processing of your information as described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, and phone number.
• Biomarker & Skin Data: Facial images and extracted skin metrics (texture, tone, hydration, etc.).
• Device & Usage Data: IP address, browser type, device model, and interaction logs for service improvement and security.
• Payment Information: If applicable, we collect necessary payment details through secure third-party providers.

3. How We Use Your Information

We use your information for the following purposes:

• To analyze skin conditions and provide personalized recommendations.
• To improve our AI algorithms and enhance service quality.
• To ensure account security and prevent fraud.
• To communicate updates, promotional offers, or essential service notifications (you may opt-out).
• To comply with legal obligations and enforce our Terms & Conditions.

4. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share data under these circumstances:

• With Your Consent: If you choose to share results with dermatologists or skincare professionals.
• With Service Providers: We engage third-party companies for hosting, analytics, and payment processing.
• For Legal Compliance: If required by law or to prevent fraud, security threats, or violations of our Terms.

5. Data Storage & Security

We implement industry-standard security measures, including encryption and access controls, to protect your information. However, no system is entirely foolproof, and we cannot guarantee absolute security.
Your data is stored on encrypted servers in the cloud. Retention periods vary based on legal and operational needs, but we will not store data beyond what is necessary for providing our services.

6. User Rights and Choices

You have the following rights regarding your data:

• Access and Correction: Request copies or updates of your stored information.
• Deletion: Request removal of your data, subject to legal and operational constraints.
• Opt-Out: Manage preferences for marketing communications.
• Withdraw Consent: Stop using our services and request data deletion if consent was previously given.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16 (or the minimum age required in your region) without parental consent. If we learn that a child has provided personal information without the necessary consent, we will promptly delete it in accordance with applicable laws and regulations.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date, and continued use of our services constitutes acceptance of the updated terms.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us using the details below:
Email: support@smartskinafrica.com
Phone: +233550590714
Address: S-03 First Floor, Friendly Heights Building, Mahama Road, Tse Addo, Accra – Ghana